1. General Information
Measured and Mixed (or Mesuré et Mélangé) is a home-based bakery operating in Côte Saint-Luc, Montréal, Québec. This Refund Policy applies to all purchases made through our website or by direct order. This policy is governed by the laws of Québec, including the Consumer Protection Act (CQLR c. P-40.1).
2. Made-to-Order and Perishable Products
All products are made to order and are perishable food items. For this reason, refunds are not automatically guaranteed once preparation has begun or once the product has been picked up. This policy does not limit any rights granted to consumers under Québec law.
3. Cancellations
Cancellations may be accepted before preparation begins. If a cancellation request is received in time, a refund or credit may be issued at our discretion. Once preparation has started, cancellations may no longer be possible due to the nature of our products.
4. Refund Eligibility
A refund or partial refund may be considered in the following situations:
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The product provided does not correspond to the confirmed order
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There is a clear quality issue attributable to preparation
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The order cannot be fulfilled due to circumstances on our side
In such cases, customers must contact us within a reasonable time after pickup to allow us to assess the situation.
5. Non-Refundable Situations
Refunds are generally not available for:
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Change of mind after preparation has begun
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Failure to collect an order at the agreed pickup time
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Dissatisfaction based on personal taste preferences
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Improper storage, handling, or transportation after pickup
6. Missed Pickups
If an order is not collected at the agreed time and no prior notice is given, the order may be considered abandoned. Due to food safety considerations, refunds are not guaranteed in such cases.
7. Québec Consumer Rights
Nothing in this Refund Policy excludes or limits the legal rights of consumers under Québec’s Consumer Protection Act. Where applicable, statutory rights will prevail over this policy.
8. Contact
If you have questions about this Refund Policy or believe you may be eligible for a refund, please contact us using the details provided on our website.